Trouble booking a flight, father tries to book three plane tickets but is unable due to his son having the same name, causing him to lose money: ‘Now I either lose €2000 or pay another €8000’

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    I was trying to book three Business Class tickets from Vienna to Tokyo for myself, my son and another family member. My son has exactly the same first and last name as me. I started the booking for all three passengers, but Air China's booking system showed an error saying that two passengers with identical names could not be included in the same booking and that they had to be booked
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    An airplane flying seen from the outside.
  • 03
    separately. Because of that message, I followed the system's instructions and booked my own ticket separately for around €2,000. I then immediately tried to book the other two passengers on the same flights. However, the original fare was no longer available. The remaining Business Class tickets now cost around €4,000 each, meaning I would have to pay another €8,000 for
  • 04
    my son and the third passenger to travel with me. I contacted Air China and explained what had happened. Their call centre told me that because my €2,000 ticket is not flexible, it cannot be refunded. They also told me afterwards that I could supposedly have entered "MR" in the first-name field to get around the identical-name restriction. But the booking error never suggested this. It explicitly
  • 05
    told me to book the passengers separately, which is exactly what I did. So I'm now stuck with two options: Either I lose the €2,000 already paid for a ticket that is useless to me on its own, or I pay another €8,000 so my son and the other family member can travel on the same flights. I never changed my mind or tried
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    to cancel the trip. I wanted to buy all three tickets from the beginning. I only booked the first ticket separately because Air China's own booking system told me that this was what I had to do. From my perspective, their system gave me misleading instructions, caused me to buy a standalone ticket I would never have bought otherwise, and now they are refusing to refund it. Has anyone dealt with a similar
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    situation? Is there anything else I can realistically do, or am I simply stuck with the loss? Edit: Solved. Thanks everyone! Update: Some people mentioned a 2-hour refund window. I'd seen that mentioned online too, but the woman at the call center never brought it up. I was also surprised that it took them an hour just to process a change request, and
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    they wanted to charge me €250 for it. In the end, I got lucky. For a brief moment, seats on the exact same flights dropped back to a more reasonable price, around €2,400 per ticket, so I ended up paying about €800 more than my original deal. Not great, not terrible. Definitely better than losing €2k. On the other hand, I was already mentally prepared to book
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    Economy and just minimize my losses.
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    A family of three holding hands on the seashore. Representation.
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    Minidooper How long ago did this happen? With the multiple attempts to book you may have temporarily used up the all the fares in that fare bucket. If it was fairly recently, give it a couple of hours and try again. If this happen hours ago and the price is still thousands more then you are out of luck.
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    supergraeme Did the site suggest that it would be €6k for all three? It sounds like you just got the last €2k seat.
  • 13
    Soft-Bit2210 This is why you don't give your child the exact same name as yourself. It creates problems.
  • 14
    Life Opportunity69 Then buy 2 tickets for them in economy/premium eco, and let your wife sit in business. Probably it won't cost you 8000€
  • 15
    East Cancel484 well that's what you get for naming your son exactly the same as yourself. Regarding the price: would try and use a 3rd party engine like momondo.com and see if that wouldn't get you the tickets at the same price as before. And I would stop wasting energy trying to get them to honor the initial price. Will get you no where.
  • 16
    ProfessionalMottsman That 2k price seems far too cheap especially for business class.
  • 17
    strawbebby-milk and this is why you give your son a unique name instead of forcing him to be an extension of you. no sympathy here from me tbh

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